13.1:《工业组织心理学前奏》
- Page ID
- 203488
学习目标
- 探索工业和组织心理学
2012 年 7 月,雅虎! 是规模最大、历史最悠久的网络公司之一,宣布任命玛丽莎·梅耶为首席执行官。 雅虎! 几年来一直在努力定义自己并在行业中脱颖而出,而谷歌高管梅耶的任命成为了重大新闻。 在她的众多决定中,梅耶在2013年2月宣布不再允许员工进行远程办公。 远程办公是近年来主要由科技公司进行的许多管理创新的代表。 远程办公反映了公司的信念,即员工是负责任的、自我激励的,当他们独自一人时,也许工作得最好。 它还会影响工作与家庭的平衡,尽管走哪条路尚不清楚。 远程办公反映了更普遍的趋势,即员工花在工作上的时间和下班时间之间的重叠越来越多。
雅虎撤销了这项政策 引起了争议,也引起了很多关于其含义的疑问。 梅耶对这一决定背后的理由基本保持沉默,只是说这是为了改善公司。 她终于在 2013 年 Great Place to Work 会议(Tkaczyk,2013 年)上简短地谈到了自己的决定,除其他外,她说:“人们在独处时工作效率更高,但他们在一起时更具协作性和创新性。” 有趣的是,在 Yahoo! 之后不久 改变,消费电子产品零售商百思买也取消了将远程办公作为员工的选择。 这种变化会造成 Yahoo! 更具创新性还是生产力更高? 这种变化对公司的员工,尤其是工作父母和照顾年迈亲戚的员工有何影响? 变更是以最有效的方式引入的吗? 这些问题通常由称为工业和组织心理学的心理学分支进行研究。
References
ABC News. (2000, September 8). Court OKs barring high IQs for Cops. Retreived from http://abcnews.go.com/US/court-oks-b...story?id=95836
Agerström, J., & Rooth, D.-O. (2011). The role of automatic obesity stereotypes in real hiring discrimination. Journal of Applied Psychology, 96, 790–805.
Allen, T. D., Eby, L. T., Poteet, M. L., Lentz, E., & Lima, L. (2004). Career benefits associated with mentoring for protégés: A meta-analysis. Journal of Applied Psychology, 89, 127–136.
Allen, T. D., Lentz, E., & Day, R. (2006). Career success outcomes associated with mentoring others: A comparison of mentors and nonmentors. Journal of Career Development, 32, 272–285.
American Civil Liberties Union. (n.d.). Non-Discrimination Laws: State by State Information—Map. Retrieved from www.aclu.org/maps/non-discri...nformation-map
American National Standards Institute. (2000). Control center ergonomic standards. Retrieved from webstore.ansi.org/ergonomics/...rgonomics.aspx
Amiot, C. E., Terry, D. J., Jimmieson, N. L., & Callan, V. J. (2006). A longitudinal investigation of coping processes during a merger: Implications for job satisfaction and organizational identification. Journal of Management, 32, 552–574.
Arthur, W., Bennett, W., Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology, 88, 234–245.
Arthur, W., Woehr, D. J., & Graziano, W. G. (2001). Personality testing in employment settings: Problems and issues in the application of typical selection practices. Personnel Review, 30, 657–676.
Atkins, P. W. B., & Wood, R. E. (2002). Self-versus others’ ratings as predictors of assessment center ratings: Validation evidence for 360-degree feedback programs. Personnel Psychology, 55, 871–904.
Badgett, M. V. L., Sears, B., Lau, H., & Ho, D. (2009). Bias in the workplace: Consistent evidence of sexual orientation and gender identity discrimination 1998–2008. Chicago-Kent Law Review, 84, 559–595.
Barrick, M. R., Swider, B. W., & Stewart, G. L. (2010). Initial evaluations in the interview: Relationships with subsequent interviewer evaluations and employment offers. Journal of Applied Psychology, 95, 1163–1172.
Bass, B. M. (1985). Leadership and performance beyond expectations. New York, NY: Free Press.
Bass, B. M., Avolio, B. J., & Atwater, L. (1996). The transformational and transactional leadership of men and women. Applied Psychology: An International Review, 45, 5–34.
Bruno, T., & Abrahão, J. (2012). False alarms and incorrect rejections in an information security center: Correlation with the frequency of incidents. Work, 41, 2902–2907.
Buckingham, M., & Clifton, D. O. (2001). Now, discover your strengths. New York, NY: Free Press.
Bureau of Labor Statistics—U.S. Department of Labor. (2013). American Time Use Survey—2013 Results [Press release: USDL-14-1137]. Available at http://www.bls.gov/news.release/pdf/atus.pdf
Bye, H. H., Horverak, J. G., Sandal, G. M., Sam, D. L., & Vijver, F. J. R. van de (2014). Cultural fit and ethnic background in the job interview. International Journal of Cross Cultural Management, 14, 7–26.
Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behavior, 56, 249–276.
Colligan, T. W., & Higgins, E. M. (2005). Workplace stress: Etiology and consequences. Journal of Workplace Behavioral Health, 21, 89–97.
Corbett, C., & Hill, C. (2012) Graduating to a pay gap: The earnings of women and men one year after college graduation. Washington, DC: American Association of University Women.
DeGroot, T., & Gooty, J. (2009). Can nonverbal cues be used to make meaningful personality attributions in employment interviews? Journal of Business Psychology, 24, 179–192.
DeNisi, A. S., & Kluger, A. N. (2000). Feedback effectiveness: Can 360-degree appraisals be improved? Academy of Management Executive, 14, 129–139.
Dierdorff, E. C., & Wilson, M. A. (2003). A meta-analysis of job analysis reliability. Journal of Applied Psychology, 88, 635–646.
Eagly, A. H., Johannesen-Schmidt, M. C., & van Engen, M. L. (2003). Transformational, transactional, and laissez-faire leadership styles: A meta-analysis comparing women and men. Psychological Bulletin, 129, 569–591.
Eagly, A. H., & Johnson, B. T. (1990). Gender and leadership style: A meta-analysis. Psychological Bulletin, 108, 233–256.
Eby, L. T., Allen, T. D., Evans, S. C., Ng, T., & DuBois, D. (2008). Does mentoring matter? A multidisciplinary meta-analysis comparing mentored and non-mentored individuals. Journal of Vocational Behavior, 72, 254–267.
Eby, L. T., Durley, J. R., Evans, S. C., & Ragins, B. R. (2006). The relationship between short-term mentoring benefits and long-term mentor outcomes. Journal of Vocational Behavior, 69, 424–444.
Elmore, L. (2010, June). The workplace generation gaps. Women in Business, 62(2), 8–11.
Fletcher, C. (2001). Performance appraisal and management: The developing research agenda. Journal of Occupational and Organizational Psychology, 74, 473–487.
Gentry, W. A., Weber, T. J., & Sadri, G. (2008). Examining career-related mentoring and managerial performance across cultures: A multilevel analysis. Journal of Vocational Behavior, 72, 241–253.
Gibson, J. W., Greenwood, R. A., & Murphy, E. F. (2009). Generational differences in the workplace: Personal values, behaviors, and popular beliefs. Journal of Diversity Management, 4, 1–7.
Gilbreth, L. M. (1914). The psychology of management: The function of the mind in determining, teaching, and installing methods of least waste. New York, NY: Sturgis and Walton.
Gilbreth, L. M. (1998). As I remember: An autobiography of Lillian Gilbreth. Norcross, GA: Industrial Engineering and Management Press.
Gilmore, D. C., & Ferris, G. R. (1989). The effects of applicant impression management tactics on interviewer judgments. Journal of Management,15, 557–564.
Greenberg, J. (1993). Stealing in the name of justice: Informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes, 54, 81–103.
Greenberg, L., & Barling, J. (1999). Predicting employee agression against coworkers, subordinates and supervisors: The roles of person behaviors and perceived workplace factors. Journal of Organizational Behavior, 20, 897–913.
Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work and family roles. Academy of Management Review, 10, 76–88.
Gyllensten, K., & Palmer, S. (2005). The role of gender in workplace stress: A critical literature review. Health Education Journal, 64, 271–288.
Hoogendoorn, S., Oosterbeek, H., & van Praag, M. (2013). The impact of gender diversity on the performance of business teams: Evidence from a field experiment. Management Science, 59, 1514–1528.
Hosoda, M., Stone-Romero, E., & Coats, G. (2003). The effects of physical attractiveness on job-related outcomes: A meta-analysis of experimental studies. Personnel Psychology, 56, 431–462.
Howard, J. L., & Ferris, G. R. (1996). The employment interview context: Social and situational influences on interviewer decisions. Journal of Applied Social Psychology, 26, 112–136.
Howell, W. C. (2003). Human factors and ergonomics. In W. C. Borman, D. R. Ilgen, R. J. Limoski, & I. B. Weiner (Eds.), Handbook of psychology: Vol. 12: Industrial and organizational psychology (pp. 565–593). Hoboken, NJ: Wiley.
Human Rights Campaign. (2013a). Cities and counties with non-discrimination ordinances that include gender identity. Retrieved from www.hrc.org/resources/entry/c...include-gender
Human Rights Campaign. (2013b). Corporate equality index 2014: Rating American workplaces on lesbian, gay, bisexual and transgender equality. Retrieved from http://www.hrc.org/campaigns/corporate-equality-index
Jordan v. New London, No. 99-9188, 2000 U.S. App. LEXIS 22195 (2d Cir. 2000) (unpublished). Retrieved from http://www.aele.org/apa/jordan-newlondon.html
Judge, T. A., & Kammeyer-Mueller, J. D. (2012). Job attitudes. Annual Reviews of Psychology, 63, 341–367.
Judge, T. A., Piccolo, R. F., Podsakoff, N. P., Shaw, J. C., & Rich, B. (2010). The relationship between pay and job satisfaction: A meta-analysis of the literature. Journal of Vocational Behavior, 77, 157–167.
Judge, T. A., & Watanabe, S. (1993). Another look at the job satisfaction–life satisfaction relationship. Journal of Applied Psychology, 78, 939–948.
Kaiser, R. B., & Overfield, D. V. (2011). Strengths, strengths overused, and lopsided leadership. Consulting Psychology, 63, 89–109.
Katzell, R. A., & Austin, J. T. (1992). From then to now: The development of industrial–organizational psychology in the United States. Journal of Applied Psychology, 77, 803–835.
Khanna, C., Medsker, G. J., & Ginter, R. (2012). 2012 income and employment survey results for the Society for Industrial and Organizational Psychology. Retrieved from www.siop.org/2012SIOPIncomeSurvey.pdf
Koppes, L. L. (1997). American female pioneers of industrial and organizational psychology during the early years. Journal of Applied Psychology, 82, 500–515.
Lancaster, J. (2004). Making time: Lillian Moller Gilbreth—A life beyond “Cheaper by the Dozen.” Boston, MA: Northeastern University Press.
Lapierre, L. M., & Allen, T. D. (2006). Work-supportive family, family-supportive supervision, use of organizational benefits, and problem-focused coping: Implications for work–family conflict and employee well-being. Journal of Occupational Health Psychology, 11, 169–181.
Larson, C., & LaFasto, F. (1989). Teamwork: What must go right / What can go wrong. Thousand Oaks, CA: Sage.
Levine, S. P., & Feldman, R. S. (2002). Women and men’s nonverbal behavior and self-monitoring in a job interview setting. Applied Human Resources Management Research, 7, 1–14.
Lewin, K., Lippitt, R., & White, R. K. (1939). Patterns of aggressive behavior in experimentally created “social climates.” Journal of Social Psychology, 10, 271–301.
Liden, R. C., Martin, C. L., & Parsons, C. K. (1993). Interviewer and applicant behaviors in employment interviews. Academy of Management Journal, 36, 373–386.
Lips, H. (2013). The gender pay gap: Challenging the rationalizations. Perceived equity, discrimination, and the limits of human capital models. Sex Roles, 68, 169–185.
Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago, IL: Rand McNally.
Manley, K. (2009). The BFOQ defense: Title VII’s concession to gender discrimination. Duke Journal of Gender Law & Policy, 16, 169–210.
McCarney, R., Warner, J., Iliffe, S., van Haselen, R., Griffin, M., & Fisher, P. (2007). The Hawthorne effect: A randomised, controlled trial. BMC Medical Research Methodology, 7, 30.
McDaniel, M. A., Whetzel, D. L., Schmidt, F. L., & Maurer, S. D. (1994). The validity of employment interviews: A comprehensive review and meta-analysis. Journal of Applied Psychology, 79, 599–616.
McGregor, D. (1960). The human side of enterprise. New York, NY: McGraw Hill.
McKeen, C., & Bujaki, M. (2007). Gender and mentoring. In B. R. Ragins & K. E. Kram (Eds.), The handbook of mentoring at work: Theory, research and practice (pp. 197–222). Thousand Oaks, CA: Sage Publications.
McMillan, S. K., Stevens, S., & Kelloway, E. K. (2009). History and development of industrial/organizational psychology in the Canadian forces personnel selection branch: 1938–2009. Canadian Psychology, 50, 283–291.
Meister, J. C., & Willyerd, K. (2010, May). Mentoring millennials. Harvard Business Review, 1–4.
Münsterberg, H. (1913). Psychology and industrial efficiency. Boston, MA: Houghton Mifflin Company.
Myers, K. K., & Sadaghiani, K. (2010). Millennials in the workplace: A communication pespective on millennials organizational relationships and performance. Journal of Business Psychology, 25, 225–238.
Naquin, C., & Tynan, R. (2003). The team halo effect: Why teams are not blamed for their failures. Journal of Applied Psychology, 88, 332–340.
Occupational Safety & Health Administration. (2014). Workplace violence. Retrieved from United States Department of Labor website: https://www.osha.gov/SLTC/workplaceviolence/
O'Keefe, J., & Bruyere, S. (1994). Implications of the Americans with Disabilities Act for psychology. New York, NY: Springer.
Ostroff, C., Kinicki, A. J., & Tamkins, M. M. (2003). Organizational culture and climate. In W. C. Borman, D. R. Ilgen, R. J. Klimoski, & I. B. Weiner (Eds.), Handbook of psychology: Vol. 12: Industrial and organizational psychology (pp. 145–158). Hoboken, NJ: Wiley.
Pettigrew, T. F., & Tropp, L. R. (2006). A meta-analytic test of intergroup contact theory. Journal of Personality and Social Psychology, 90, 751–783.
Posig, M., & Kickul, J. (2004). Work-role expectation and work family conflict: Gender differences in emotional exhaustion. Women in Management Review, 19, 373–386.
Powell, A., Piccoli, G., & Ives, B. (2004). Virtual teams: A review of current literature and directions for future research. The DATA BASE for Advances in Information Systems, 35, 6–36.
Ragins, B. R., & Cotton, J. L. (1999). Mentor functions and outcomes: A comparison of men and women in formal and informal mentoring relationships. Journal of Applied Psychology, 84, 529–550.
Rakić, T., Steffens, M. C., & Mummendey, A. (2011). When it matters how you pronounce it: The influence of regional accents on job interview outcome. British Journal of Psychology, 102, 868–883.
Riley, M., Elgin, B., Lawrence, D., & Matlack, C. (2014, March 13). Missed alarms and 40 million stolen credit card numbers: How Target blew it. Bloomberg Businessweek. Retrieved from http://www.businessweek.com/articles...edit-card-data
Roethlisberg, F., & Dickson, W. (1939). Management and the worker. Cambridge, MA: Harvard University Press.
Saad, L. (2012). U.S. workers least happy with their work stress and pay: Satisfaction is highest for safety conditions and relations with coworkers. Retrieved from Gallup Economy website: http://www.gallup.com/poll/158723/wo...tress-pay.aspx
Saari, L. M., & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resouce Management, 43, 395–407.
Schraeder, M., Becton, J. B., & Portis, R. (2007). A critical examination of performance appraisals: An organization’s friend or foe? The Journal for Quality and Participation, 30, 20–25.
Society for Industrial and Organizational Psychology (SIOP). (2014). What value does SIOP membership provide? Retrieved from www.siop.org/benefits/
Taylor, F. W. (1911). The principles of scientific management. New York, NY: Harper & Brothers.
Tkaczyk, C. (2013, April 19). Marissa Mayer breaks her silence on Yahoo's telecommuting policy. Fortune. Retrieved from tech.fortune.cnn.com/2013/04/...telecommuting/
The New York Times. (1999, Sept. 9). Metro news briefs: Connecticut—Judge rules that police can bar high IQ scores. Retrieved from www.nytimes.com/1999/09/09/ny...iq-scores.html
Tornow, W. W. (1993a). Editor’s note: Introduction to special issue on 360-degree feedback. Human Resource Management, 32, 211–219.
Tornow, W. W. (1993b). Perceptions or reality: Is multi-perspective measurement a means or an end? Human Resource Management, 32, 221–229.
Toyota Motor Manufacturing. (2013). Toyota production system terms. Retrieved from http://www.toyotageorgetown.com/terms.asp
Ugboro, I. O. (2006). Organizational commitment, job redesign, employee empowerment and intent to quit among survivors of restructuring and downsizing. Journal of Behavioral and Applied Management, 7, 232–257.
United States Nuclear Regulatory Commission. (2013). Backgrounder on the Three Mile Island accident. Retrieved from www.nrc.gov/reading-rm/doc-co...mile-isle.html
U.S. Equal Employment Opportunity Commission. (2014). EEOC charge receipts by state (includes U.S. territories) and basis for 2013. Retrieved from www1.eeoc.gov/eeoc/statistics...t/state_13.cfm
U.S. Equal Employment Opportunity Commission. (n.d.). Facts about sexual harassment. Retrieved from http://www.eeoc.gov/eeoc/publications/fs-sex.cfm
Van De Water, T. (1997). Psychology's entrepreneurs and the marketing of industrial psychology. Journal of Applied Psychology, 82, 486–499.
van Knippenberg, D., van Knippenberg, B., Monden, L., & de Lima, F. (2002). Organizational identification after a merger: A social identity perspective. British Journal of Social Psychology, 41, 233–252.
Vinchur, A. J., & Koppes, L. L. (2014). Early contributors to the science and practice of industrial psychology. In L. L. Koppes, (Ed.), Historical perspectives in industrial and organizational psychology (pp. 37–58). Mahweh, NJ: Erlbaum.
Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resouces Management Review, 12, 173–194.