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4.11: Mtazamo wa Sura hii

  • Page ID
    165510
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    Wafanyabiashara wazuri muhimu, wale wanaotaka ufumbuzi wa migogoro ya kujenga, wanahitaji kuzingatia hoja yao karibu na madai ya wazi, yenye usahihi. Katika sura hii, tulilenga:

    • Madai ni taarifa unbiased, maneno dhidi ya hali kama ilivyo.
    • Kuna pande mbili tu kwa hoja. Wewe ni ama kwa madai au dhidi ya madai.
    • Upande wa madai unayounga mkono huongoza mizigo au majukumu uliyo nayo katika hoja.
    • Ikiwa unaruhusu mizigo ibadilishwe, unaweza kutumiwa kwa urahisi.